MTN has not responded

I don't understand how MTN can be listed as a company who responds.<br> I've had great success using hellopeter.com to have my voice heard, however I doubt MTN will actually get around to reading and responding to my message anytime soon. <br> They seem to only be on page 15 of the complaints and that means they have over 400 complaints still to respond to and you only see an occasional response, all of these over a week ago.<br> I see someone complained about this earlier in the month and it seems nothing has changed. I've even tried to contact MTN through their support email address on their website and have heard nothing, I didn't even get an email confirming that they had received my email (which would at least be something).<br> If there are so many complaints then they either aren't giving very good service, or they don't care about how this looks and aren't hiring enough people to help their customers. Either way, it isn't making them look very good!