JT
Jenesque T
1 reviews | Active since Jul 2011
09 Feb 2016, 21:39
Inflexible supplier rating option
I recently noticed that when I rate a supplier's response, HelloPeter offers a range of \rating\" options that actually change the status of my original report! The two \"rating options\", namely \"Quite Impressed\" and \"Over the moon\" automatically force me to accept a change in my original report status from a \"Complaint\" to a \"Compliment\". This control mechanism renders these two options useless to me as the report was and should remain a complaint! <br> <br> I look forward to HelloPeter's response!<br> "
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Hellopeter's replyOfficial
10 Feb 2016, 07:42Hello jenesque,
The point of the site is to write reports about your Customer Service experience and for Supplier's to respond. When a Supplier resolves your issue, and you are happy with the outcome, it would only seem fair to convert the report from a Complaint into a Compliment. Hence, if you select 'Quite impressed' or 'Over the Moon', this shows that you are happy with the outcome and your report automatically changes to a conversion. If you are not happy, you would select the appropriate status and you report would not be converted. However, we are in the process of re-designing the website, and the rating system will change. Regards, Linda
The point of the site is to write reports about your Customer Service experience and for Supplier's to respond. When a Supplier resolves your issue, and you are happy with the outcome, it would only seem fair to convert the report from a Complaint into a Compliment. Hence, if you select 'Quite impressed' or 'Over the Moon', this shows that you are happy with the outcome and your report automatically changes to a conversion. If you are not happy, you would select the appropriate status and you report would not be converted. However, we are in the process of re-designing the website, and the rating system will change. Regards, Linda
Hellopeter's reply10 Feb 2016, 07:42
Official
Hello jenesque,
The point of the site is to write reports about your Customer Service experience and for Supplier's to respond. When a Supplier resolves your issue, and you are happy with the outcome, it would only seem fair to convert the report from a Complaint into a Compliment. Hence, if you select 'Quite impressed' or 'Over the Moon', this shows that you are happy with the outcome and your report automatically changes to a conversion. If you are not happy, you would select the appropriate status and you report would not be converted. However, we are in the process of re-designing the website, and the rating system will change. Regards, Linda
The point of the site is to write reports about your Customer Service experience and for Supplier's to respond. When a Supplier resolves your issue, and you are happy with the outcome, it would only seem fair to convert the report from a Complaint into a Compliment. Hence, if you select 'Quite impressed' or 'Over the Moon', this shows that you are happy with the outcome and your report automatically changes to a conversion. If you are not happy, you would select the appropriate status and you report would not be converted. However, we are in the process of re-designing the website, and the rating system will change. Regards, Linda