Inaccurate Reporting and Procedural Shortcomings

Good morning,

A review was made which we queried and it was stated by Hellopeter that they obtained evidence of communication between the prospective client/reviewer and our company.

Kindly note that the “proof” indicated was not, in fact, evidence of any communication received by our company.

We request that more thorough fact-checking be conducted before pressuring companies to register or subscribe in order to address customer concerns. In this case, the client did not receive the automated confirmation SMS that is sent once a message is successfully delivered to our system. As a result, we never received the client’s details. When we asked for clarification regarding the proof cited, our request went unanswered.

The publication of inaccurate information on your platform has serious implications. Incorrect or unverified claims can damage the reputation of ethical businesses and place the livelihoods of many people at risk. A platform that asserts it upholds factual accuracy should ensure that both sides of a matter are properly investigated before content is published.

It is deeply concerning that such oversights occur, as they undermine confidence in the platform and contribute to misconceptions that harm responsible companies that prioritise quality service and ethical practices.

We trust that you will reflect on these concerns and take steps to ensure that future processes uphold the standards of fairness, accuracy, and professionalism expected from a consumer review platform.