hC
helen C

1 reviews | Active since Sept 2014

11 Feb 2024, 15:24

HOW DO WE CONTACT YOU VIA EMAIL hellopeter?

<div>Cannot contact you. How do I do so? What is your email address HelloPeter?

You sent me an email saying:

Great news, Makro has rep**** to your review! This is utter nonsense! I have not heard back from Makro at all: 11 Feb 2024 at 11:39 am I would like to bring the following to your attention: I bought a Samsung cell phone from Makro under a year ago. It was still under warranty. The phone started playing up and among other things, the camera stopped working. On the 20th of January I went to La Lucia Mall and took it to Cell C, they could not help. I took it to MTN, they could not help. I took it to Vodacom, they could not help. They all told me to take it back to Makro as it was still under warranty. So off I trundled to Makro Springfield in the boiling heat to endure the most unpleasant experience I have ever encountered in a shop! After standing in a queue, waiting patiently and filling in a form, your staff member took my phone, examined it, turned it off and on several times, then told me there was a crack in the corner of my phone! She then took it to the back and showed it to a very rude staff member, Irvin Ngubeni. He came out and assured me it was cracked. He told me it would take up to 6 weeks to be repaired and may not be under warranty as it was cracked. Strangely nobody at Cell C, MTN or Vodacom had seen any crack! I could not be without a phone and was not prepared to wait up to six weeks for mine to be repaired. I took my phone back from Irvin and told him not to bother. Considering the shocking treatment I had received at Makro Springfield I could certainly not purchase another phone there. In fact I have been put off Makro for life! Back to La Lucia Mall I went and purchased a new phone from MTN. The staff could not have been more helpful. They suggested I go directly to Samsung. Please see below: The following week my husband took my phone to Samsung. Samsung did not see any crack. They honoured the warranty and took less than a week to repair my phone, which I can now use as a spare. From now on I will be shopping for appliances at Hirsch, as I have no faith in Makro whatsoever SAMSUNG ELECTRONICS SERVICE Service Center : CIRCLE SEVEN TECHNOLOGIES CC 27 31 ********** 31 SOLSTICE RD UNIT B NEW TOWN CENT UMHLANGA 4001 Repair Received Date : 2024-01-25 13:21:46 Repair Completed : Engineer : Wezley Raghunathlal Service Order No ********** Model Name SM-A042FLBDAFA Serial No R9PT***T67B Customer Symptom Power Turn on/off System not Powering YOU CAN CHECK SERVICE DETAIL : [SERVICE RESULT]

Business has not rep****</div>

0
Replies (1)
Hellopeter
Hellopeter's reply12 Feb 2024, 09:55
Official
Hi Helen. I see that Makro have responded to your review, however this is a 'private reply' which means that you will need to be logged into your Hellopeter account in order to view their response.
Hellopeter provides a platform for you to engage with the business directly, which means Hellopeter is not involved in this communication, nor do we facilitate resolutions. While we can't guarantee the business will respond to your review or resolve your issue, writing one increases the visibility of your problem and may prevent other consumers from going through this same experience. If you aren't happy with the businesses response or lack of response, you are welcome to add feedback on your original review as many times as needed until hopefully they convert you into a happy customer. Regards, the Hellopeter Team

Best regards,