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CV
Clive V

1 reviews | Active since Mar 2009

11 Aug 2023, 13:26

Help me understand.

Hellopeter please help me here. I wrote a review for Totalsports stating that I received a call from a specific number that is *****ulent. Why did you ****** out the word *****? It absolutely is *****.

0
Replies (5)
Hellopeter
Hellopeter's reply11 Aug 2023, 14:33
Official
Hi there Clive, thanks for reaching out!

I do understand you may be upset - nothing more frustrating than a service issue - but can I please ask you to repost your last message, perhaps replacing the 'bad' words with similar ones, as your message is super hard to understand.
,

Thanks!
CV
Clive V's update11 Aug 2023, 16:02
Reviewer Update
Hi, thank you for your reply.
What I was asking is why, in a report I sent regarding Totalsports, hellopeter had replaced my word fr*ud with *****
The number I gave, which was also blocked with ***** except the last few numbers.
The spam call was definitely fr*ulent and I was trying to warn Totalsports what was going on.
Hellopeter
Hellopeter's reply11 Aug 2023, 16:27
Official
Hi again Clive - thanks much for getting back to us.

Generally, unless there is verified proof, we try and refrain from using certain, non-ambiguous words, in order to protect both you and the business.

We love that you are a proactive consumer - not enough like you around - so we are super greatful that you would take the time to reach out.

For specifics regarding your review, could I please ask you to drop an email to *** with your query, and our awesome team will be more than happy to engage and find a solve that works for you.

Thanks again Clive, we really do appreciate you!



Have a lovely weekend and see you on hellopeter.com!
CV
Clive V's update11 Aug 2023, 16:51
Reviewer Update
Hi,

Thanks for your reply.
I will let you know when I have a reply from Totalsports.
Hellopeter
Hellopeter's reply13 Aug 2023, 22:17
Official
Please do!

Best.