jB
jann B
1 reviews | Active since Apr 2018
12 Dec 2024, 08:14
HELLOPETER UNFAIR BUSINESS PRACTICE.
It only recently came to my attention that Hellopeter is guilty of unfair business practices in that I can review as much as I like for free - but should the company I am reviewing wish to respond, they have to pay. I have been a regular user of this site - but until you re-think this unfair practice, I will delete all reference to hellopeter.
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Hellopeter's replyOfficial
13 Dec 2024, 12:59Hi Jann,
Thanks for reaching out.
We understand your concerns about our service model and appreciate the opportunity to clarify. Hellopeter is dedicated to fostering open communication between consumers and businesses. Our platform allows businesses to access all their reviews at no cost. If a business or consumer suspects any suspicious activity, they can report the review to us. We then conduct a thorough investigation, requesting "proof of dealings" where necessary. If the review is found to be inappropriate, we take appropriate action, including removal.
For businesses that wish to engage more deeply–such as responding directly to feedback or accessing advanced analytics–we offer paid plans. These plans help us cover the resources needed to maintain and continually improve our platform for all users.
It’s important to note that Hellopeter’s subscription model aligns with trusted international platforms like Trustpilot. These platforms also charge businesses for access to advanced tools that help manage, monitor, and respond to feedback, creating a balanced and constructive review environment.
We hope this clears up any confusion. Thank you again for sharing your thoughts with us!
Thanks for reaching out.
We understand your concerns about our service model and appreciate the opportunity to clarify. Hellopeter is dedicated to fostering open communication between consumers and businesses. Our platform allows businesses to access all their reviews at no cost. If a business or consumer suspects any suspicious activity, they can report the review to us. We then conduct a thorough investigation, requesting "proof of dealings" where necessary. If the review is found to be inappropriate, we take appropriate action, including removal.
For businesses that wish to engage more deeply–such as responding directly to feedback or accessing advanced analytics–we offer paid plans. These plans help us cover the resources needed to maintain and continually improve our platform for all users.
It’s important to note that Hellopeter’s subscription model aligns with trusted international platforms like Trustpilot. These platforms also charge businesses for access to advanced tools that help manage, monitor, and respond to feedback, creating a balanced and constructive review environment.
We hope this clears up any confusion. Thank you again for sharing your thoughts with us!
Best regards,
Hellopeter's reply13 Dec 2024, 12:59
Official
Hi Jann,
Thanks for reaching out.
We understand your concerns about our service model and appreciate the opportunity to clarify. Hellopeter is dedicated to fostering open communication between consumers and businesses. Our platform allows businesses to access all their reviews at no cost. If a business or consumer suspects any suspicious activity, they can report the review to us. We then conduct a thorough investigation, requesting "proof of dealings" where necessary. If the review is found to be inappropriate, we take appropriate action, including removal.
For businesses that wish to engage more deeply–such as responding directly to feedback or accessing advanced analytics–we offer paid plans. These plans help us cover the resources needed to maintain and continually improve our platform for all users.
It’s important to note that Hellopeter’s subscription model aligns with trusted international platforms like Trustpilot. These platforms also charge businesses for access to advanced tools that help manage, monitor, and respond to feedback, creating a balanced and constructive review environment.
We hope this clears up any confusion. Thank you again for sharing your thoughts with us!
Thanks for reaching out.
We understand your concerns about our service model and appreciate the opportunity to clarify. Hellopeter is dedicated to fostering open communication between consumers and businesses. Our platform allows businesses to access all their reviews at no cost. If a business or consumer suspects any suspicious activity, they can report the review to us. We then conduct a thorough investigation, requesting "proof of dealings" where necessary. If the review is found to be inappropriate, we take appropriate action, including removal.
For businesses that wish to engage more deeply–such as responding directly to feedback or accessing advanced analytics–we offer paid plans. These plans help us cover the resources needed to maintain and continually improve our platform for all users.
It’s important to note that Hellopeter’s subscription model aligns with trusted international platforms like Trustpilot. These platforms also charge businesses for access to advanced tools that help manage, monitor, and respond to feedback, creating a balanced and constructive review environment.
We hope this clears up any confusion. Thank you again for sharing your thoughts with us!
Best regards,