HO
Hannes O
1 reviews | Active since Jan 2014
01 Apr 2016, 13:57
HelloPeter to the Rescue!
So after waiting 14 days for Telkom to respond to a fault on our voice and ADSL line, to no avail, within less than 24 hours after submitting a complaint through HelloPeter, PRESTO!!!, our service has been restored. Well done and thank you Hello Peter for providing the platform to engage suppliers about poor service and thank you to the Telkom Social Media team for taking the other less effective departments of your organisation to task to resolve our problem. My faith in the balance of all things have been marginally restored.
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Hellopeter's replyOfficial
04 Apr 2016, 07:46Hello TigerX,
Thanks so much for sharing your positive feedback with us. We are so pleased to hear that Telkom addressed your issue! It's customers like you that make this site work, so keep writing about your customer service experiences and spread the word. Have a fantastic day. Regards, Linda
Thanks so much for sharing your positive feedback with us. We are so pleased to hear that Telkom addressed your issue! It's customers like you that make this site work, so keep writing about your customer service experiences and spread the word. Have a fantastic day. Regards, Linda
Best regards,
Hellopeter's reply04 Apr 2016, 07:46
Official
Hello TigerX,
Thanks so much for sharing your positive feedback with us. We are so pleased to hear that Telkom addressed your issue! It's customers like you that make this site work, so keep writing about your customer service experiences and spread the word. Have a fantastic day. Regards, Linda
Thanks so much for sharing your positive feedback with us. We are so pleased to hear that Telkom addressed your issue! It's customers like you that make this site work, so keep writing about your customer service experiences and spread the word. Have a fantastic day. Regards, Linda
Best regards,