HELLOPETER REVIEW PROCEDURE
I am giving an average rating to HELLOPETER on the grounds of the following when writing a review: I have had this experience writing a review on Hellopeter TWICE now.... I am logged in (in the top right-hand corner it says 'Hello, Lynette R'. I write a LONG review on a company and then click on 'PUBLISH REVIEW', after which I receive the message 'THANK YOU FOR YOUR REVIEW' When I log IN again afterwards, my review that was published is nowhere to be seen when I search the name of the company - under my 'profile and reviews' it ALSO does not show. Thinking I did something wrong, I GO TO THE TROUBLE OF WRITING THE WHOLE REVIEW AGAIN, wasting another 30 minutes of my life, AGAIN publishing the review and AGAIN discovering afterwards that it does not show. Only THE NEXT DAY, as I check again, does the review show, TOGETHER with the SECOND ONE I WROTE AS WELL - meaning I wasted all that time searching for the review and writing the review AGAIN. Why does Hellopeter not have a message (after clicking on 'posting review'} that immediately pops up to warn the reviewer that his/her review will only show after a certain period of time? And that it will NOT show immediately??
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Replies (2)
Hellopeter's replyOfficial
17 Nov 2020, 14:00Hi Lynette. Thanks so much for bringing this to our attention and for addressing your concerns with us. Your review should have been published immediately. However occasionally our spam filter incorrectly flags a review which causes the delay. The review is then published once it has been checked. Please accept our sincerest apologies for the frustration you experienced and we will definitely consider options to resolve this in future. Have a great day further. Regards, the Hellopeter Team
Best regards,
Hellopeter's reply17 Nov 2020, 14:00
Official
Hi Lynette. Thanks so much for bringing this to our attention and for addressing your concerns with us. Your review should have been published immediately. However occasionally our spam filter incorrectly flags a review which causes the delay. The review is then published once it has been checked. Please accept our sincerest apologies for the frustration you experienced and we will definitely consider options to resolve this in future. Have a great day further. Regards, the Hellopeter Team
Best regards,
's updateReviewer Update
17 Nov 2020, 15:22Good to hear...thank you for addressing my frustration. All it needs is some sort of message, for example 'your message might not be published immediately, please check again within 12 hours'....
's update17 Nov 2020, 15:22
Reviewer Update
Good to hear...thank you for addressing my frustration. All it needs is some sort of message, for example 'your message might not be published immediately, please check again within 12 hours'....