Hellopeter platform allows businesses to look worse than they are

<div>I find it enormously frustrating that a client, who can be as irrational and emotional and even abusive as they want, can vent on this platform and give a business a 1-star rating as if the business is the ultimate disappointment. Truth be told, oftentimes such a client had been acting immensely selfishly, inconsiderately and even *******ly. But to point that out as a response on your platform means that we descend into a mud-slinging contest that I'm unwilling to entertain. As a consequence the negative review stands unopposed, which is most undeserved considering the level of effort we had poured into trying to keep the client happy. My suggestion to hellopeter is that a business can respond with an icon indicating that a comment is seen as unfair and unduly biased to indicate to other readers that the comments they see should be taken with more than a pinch of salt.</div>