CT
Chris T
1 reviews | Active since Oct 2018
04 Dec 2021, 07:48
HelloPeter - Non-Response to contact made on online portal
My wife has tried to register for HelloPeter so that she can do reviews, and when she clicks on the "Activate Account" tab on the email she receives, it says that her account is inactive and she must either click on the "Activate Account" link on the email, OR contact HelloPeter to activate the account. She has contacted HelloPeter TWICE through the "Contact Us" portal on the website and included all her information and her problem, but she has heard NOTHING back since her first contact around 3 weeks ago. Her email address is: *** . Please wake up HelloPeter. You guys are generally superb, but now you're dropped the ball.
Helpful (0)
Replies (2)0
Replies (2)
Hellopeter's replyOfficial
04 Dec 2021, 07:58Good morning Chris. We have no idea what has happened, but we've checked all of our incoming mails boxes, and we have no record of an email from ***. Could you confirm which email address it is that your wife was sending these mails to, so that we can investigate this please. We have activated the account now, and it is active. For any further assistance, please email our admin team directly and they'll be happy to assist you (within normal office hours). Many thanks, enjoy your weekend. Be safe. Regards, the Hellopeter Team.
Hellopeter's reply04 Dec 2021, 07:58
Official
Good morning Chris. We have no idea what has happened, but we've checked all of our incoming mails boxes, and we have no record of an email from ***. Could you confirm which email address it is that your wife was sending these mails to, so that we can investigate this please. We have activated the account now, and it is active. For any further assistance, please email our admin team directly and they'll be happy to assist you (within normal office hours). Many thanks, enjoy your weekend. Be safe. Regards, the Hellopeter Team.
CT
Chris T's updateReviewer Update
04 Dec 2021, 12:07HelloPeter responded within minutes with a reply and they have resolved my wife's issue already. This is how I know HelloPeter. Thank you so much for assisting. You guys are back up to 5 stars again in my book!!
CT
Chris T's update04 Dec 2021, 12:07
Reviewer Update
HelloPeter responded within minutes with a reply and they have resolved my wife's issue already. This is how I know HelloPeter. Thank you so much for assisting. You guys are back up to 5 stars again in my book!!