KU
Kevern U

1 reviews | Active since Oct 2010

12 Feb 2023, 07:43

Hellopeter needs companies to respond to reviews.

Normally we write reviews about companies when we are frustrated, angry or have a sense of loss, these reviews in turn help other people avoid similar pitfalls in choosing companies, brands or services. In this respect Hello Peter provides and excellent review platform tolerating the sometimes emotional responses of frustrated customers and in some cases a type of release mechanism for allowing us to air our views and vent. The reason I have given Hellopeter only 2 stars is that over the many years, and I am sad to say in most cases where I needed to vent over bad services and losses, is that it seems most companies do not respond to any complaints laid by people in this platform. This lack of responses from companies then leads to serve us the public in avoiding pitfalls through learnings or experiences of people who experienced problems and does not help us resolve issues whe have with the respective companies for which bad ratings are given. It then appears as if Hellopeter has no gravitas in the market place with companies and that these other companies whom receive bad reviews ,by enlarge either don't know about Hellopeter or simply ignore the bad reviews as they are not graced by any responses. If I read the reviews of Hellopeter itself there is a trust metric of 8.1 percent , a very good rating indeed stemming for the service of a platform that allows us to voice our positive or negative views on many factors of experiences, however I challenge you Hellopeter to score the same ratings in terms of responses , assistance and co-operation from reviewed companies that show your platform has gravitas in the business places to maybe help your reviewers get their issues addressed and resolved.

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Replies (2)
Hellopeter
Hellopeter's reply13 Feb 2023, 09:19
Official
Hi Kevern. Thanks for sharing your concerns with us. Hellopeter provides a platform for you to engage with the business directly, which means Hellopeter is not involved in this communication, nor do we facilitate resolutions. We understand it’s frustrating when your review doesn't receive a response, but that doesn’t mean it’ll never happen. Thousands of South Africans publish reviews every day that are responded to. While we can't guarantee the business will respond to your review, writing one increases the visibility of your problem and may prevent other consumers from going through this same experience. If you aren't happy with the businesses lack of response, you are welcome to add feedback on your original review as many times as needed until hopefully they convert you into a happy customer. Have a great day. Regards, the Hellopeter Team
KU
Kevern U's update16 Feb 2023, 07:37
Reviewer Update
Hi Hellopeter, thank you for the quick response, I think you misunderstand the point I am trying to make here. I was not asking Hellopeter to take custodianship of making businesses with bad reviews respond and resolve our queries, I was asking that if somehow more businesses could buy in to Hellopeter as a recognized review platform thus making a more positive impact by making business responses to reviews more likely.