Hi Morne,
Thank you for your comment, and we’re sorry to hear that you’re feeling this way. We're sorry for the frustration caused when certain words are blocked or a review is removed.To clarify, our intention is never to censor your opinion, but rather to ensure that all reviews on our platform meet the standards set out in our Content Guidelines (
https://www.hellopeter.com/legal/legal#section6). These guidelines are designed to help keep the platform fair, factual, and trustworthy for everyone, and they apply equally to all users and businesses.Some words are automatically flagged or censored to protect reviewers from potential legal issues that could arise from defamatory language or the sharing of personal information. While we completely understand that your experience is valid and worth sharing, our system — along with community moderation — may flag content that could be interpreted as defamatory or inflammatory. We are continuously working to improve this process.To prevent reviews from being removed in the future, we suggest taking a look at section 6.1 onwards in our Content Guidelines, as well as this helpful blog post with tips on what to include (and exclude) when posting a review:
https://blog.hellopeter.com/reviewer-insights/10-hellopeter-guidelines-you-need-to-know-before-posting-a-review.