Hellopeter doesn't do follow up on matters

Absa responded to hello Peter pretended to be helpful but in reality they just copy and paste what was said before for nearly a year so hello Peter did not help the matter as they do not follow up on the outcome.i wish they had a follow up program in place so companies would not just respond positively in hellopeter screen but actually do right but their clients,my mom un educated mom who was told verbally on what she is covered for and had been paying for over 26 years was not helpful her ceiling still remains open and she ended up canceling the policy and absa was too happy to get rid of her as they close her policy within a week of her saying she wil rather stop since they are not helping her..meaning all this time she was not a valid client and no one concidered that she can't read or write English but continued paying the insurance after her husband passing and they told her verbally on what they will cover including when the damaged coursed by the rain which was the case with her...no mercy at all with absa its because they know no one will do a follow-up after they respond with a positive response to say they will look into her complaint .she is still not sure of what ever other policies she is paying for will actually be what they told her as she can't read or write and we are just learning through her bad treatment and experiences that its important to know how to read but she is old now and they let her pay all this years .i don't like that absa took my mom for granted even after ex gratia they still coppied and paste no mercy at all and they got away with it