1 reviews | Active since Nov 2009

28 May 2021, 18:10

HELLOPETER BIASED AGAINST CONSUMERS

In my reason experience with filing a complaint on the Hellopeter website. I realised that the process is in essence not fair. A business can request that review is taken down by quickly and falsely claiming that the review is false. Hellopeter than requests proof from the consumer . If the business still claims that it is false then Hellopeter requests the consumer to provide an affadavit. I suspect that the business is not requested to meet the same standard , and provide an affadavit. This will result in an underrepresentation of complaints against ************ businesses and should be evident on the website. The reasoning is that most consumers do not have the time to do affadavits, and will not pursue the complaint.

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Replies (1)
Hellopeter
Hellopeter's reply31 May 2021, 08:33
Official
Hi Mahommed.  Thanks for sharing your concerns with us.  Hellopeter is an independent review platform that sits between business and reviewers. We do our best to ensure that reviews on Hellopeter can be trusted. Hellopeter is not in a position to decide on disputes between businesses and reviewers who disagree about the events relating to buying or service experiences. We aim to take a neutral stance, if a business and a reviewer disagree about what happened during a particular buying or service experience, Hellopeter will request an affidavit from the reviewer and in certain cases the business. Regards, the Hellopeter Team

Best regards,