Hellopeter and Woolworths

Item: Hellopeter
Rating: 1
Author: Philani H

I feel Hellopeter is treating Woolworths cases differently to other establishments. I had to pay Woolworths twice the amount of R2033 because they could not acknowledge the first payment I made in February 2021 to their chosen collection agency, Brooks Luyt even though I submitted proof this effect. I had to make the same payment to another collecting agency I had been handed to, StraussDaly before it could be acknowledged and Woolworths stopped pestering me... I reported this Woolworths matter to Hellopeter but nothing came out of it,unlike other service providers... I felt let down and came to a conclusion that Woolworths and Hellopeter are bedfellows of some sort. That's how I lost my faith in Hellopeter.

Helpful (0)

Replies (2)

Hellopeter's replyOfficial

02 Mar 2022, 11:33

Hi Philani . Thanks for sharing your concerns with us. We understand it’s frustrating when your review doesn't receive a response, but that doesn’t mean it’ll never happen. Thousands of South Africans publish reviews every day that are responded to. Hellopeter provides a platform for you to engage with the business directly, which means Hellopeter is not involved in this communication, nor do we facilitate resolutions. While we can't guarantee the business will respond to your review, writing one increases the visibility of your problem and may prevent other consumers from going through this same experience. If you aren't happy with the businesses response or lack of response, you are welcome to add feedback on your original review as many times as needed until hopefully they convert you into a happy customer. Have a great day. Regards, the Hellopeter Team

Best regards,

Hellopeter's reply02 Mar 2022, 11:33

Official

Best regards,

Philani H's updateReviewer Update

02 Mar 2022, 12:20

Thank you.

Philani H's update02 Mar 2022, 12:20

Reviewer Update

Thank you.