Hellopeter and Standard Bank are in an endless, repetitive loop

This is the endless loop which I have been caught in with Hellopeter and Standard Bank, many, many times: 1. I write a negative review about Standard Bank. 2. Hellpeter sends me an email, "Great news, Standard Bank has rep**** to your review! 3. I check Standard Bank´s response and it is the usual, automated response. 4. Nothing further happens. My problem with Standard Bank remains unresolved. 5. A while later, Hellopeter invites me to write another review for Standard Bank. 6. I go back to step 1

The final straw was that yesterday, I copied and pasted Standard Bank´s automated reply into my Hellopeter complaint, asking, "what does "assure you that this will be addressed as a matter of urgency" mean?". Do you know what? They rep**** again with the exact same message - blah, blah, blah - we assure you that this will be addressed as a matter of urgency"! There is no human intelligence going on here!!!!!