JZ
Jörg Zwinscher

1 reviews | Active since Dec 2024

08 Dec 2024, 18:23

Hellopeter and Luno

A friend suggested why not register with Hellopeter to see if they can't help in resolving your LUNO problem. I registered, saw a fee of R 15.00 I had to pay via my Credit Card, no problem not a large amount..... anyhow since paying this small amount I have been receiving emails from so called "EXPERTS" from a company called Justanswerme "Just Answer Me" they are absolutely useless and on top of that they have billed my Credit Card with an amount of R 651.00 WHICH I HAVE NOT AUTHORIZED................HELLOPETER, please reverse and refund R 651.00 back into my credit card. LUNO issues have not been addressed or resolved, although I did receive 2 messages from Hellopeter stating that Luno have a response for me, Can't click on or press a button anywhere to review the response. Hellopeter get you act together, how difficult can this be, not sure who is worse, please respond with a telephone number so that I can speak to a Person and not a computer.

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Replies (3)
Hellopeter
Hellopeter's reply09 Dec 2024, 08:24
Official
Hi Jörg, 

Thanks for reaching out! 
Hellopeter is dedicated to fostering open communication between consumers and businesses. Our platform allows customers to share their experiences freely, and companies can view these for free. 

We do not charge consumers to leave reviews on our platform. It seems as though you've clicked a Google advert for the company you've mentioned. This is not part of our business, and we cannot reverse the charges by them. Please be very careful when clicking on these kind of links. 

Please take this up with the company, as mentioned earlier. All the best! 

Best regards,

JZ
Jörg Zwinscher's update09 Dec 2024, 11:02
Reviewer Update
Just to get back to this Topic, why do you allow Google Adverts on your platform , to confuse clients, I never clicked on anything, and now I am being charged by a bunch of useless ******, my understanding is that you put me onto these Experts, you know your system better than I do as they appear in your platform, I assume you are receiving advertising money from them, please ask them to reimburse my R 651.00 which I never agreed to 
Hellopeter
Hellopeter's reply10 Dec 2024, 16:49
Official
Hi there, 

We want to clarify that the charge you’re referring to appears to be from a Google Ad you may have clicked on and not from Hellopeter. Google Ads are served across many websites and are completely separate from our platform. While we do allow advertising on our site, we do not directly control or endorse the ads you may encounter. We recommend contacting the provider directly, alternatively, you are welcome to write a review about your experience with them.

All the best! 

Best regards,