Hello Peter shielding service providers after evidence is submitted

I am currently in a dispute with Naked Insurance. I've posted two reviews in regards to how I've been unfairly treated.

Hello Peter then removes my reviews. I then sent my proof and evidence to Hellopeter, as I understand this is needed to back up my claim.

Since submitting the evidence, I have received no further response from Hello Peter. What is going on here?

Surely, you are not allowed to remove a review once evidence has been submitted to verify the claims are true.

Furthermore, while the dispute is active and I am reviewing the terrible service and response standard of Naked Insurance, the review must stay active until they have rectified their mistakes.

I look forward to hearing back from the Hello Peter team. Regards,