Hello Peter not caring about facts

Hello Peter completely sides with a vendor who is absolutely in the wrong and not even part of their industry body.

Business chooses to not have after house support for their internet lines. Their lines always go down on the turn of the month. So at 00:01 on the 1st of every month I don't have internet.

I emailed them, as I do at that time every single month. Hello Peter accuses me of lying every month. This time they accuse me of not giving them time to respond. It's not only been months we've been having this issue, but it's been 36 hours since the complaint...no response. Eve in business hours they've had half a day. The company they bought our contract from was at least a member of the local ICT association and had support on weekends.

Hello Peter constantly side with them despite email proofs and the regular nature of the issue.