JS
Johan S
1 reviews | Active since Jul 2021
21 Apr 2023, 14:01
Hello Peter! Is anyone there?
Hellopeter is all about statistics. They think that is a business has rep**** to a complaint, it was a successful event. Not so. I complained about Woodford Car hire and this is what Woodford rep****: "Dear Johan Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. "We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *********** Thank you for your support." So I tried to e mail them on ************. Funny thing, the address is unknown! I posted it again and what do you know? I got exactly the same reply. Point is that Hellopeter will log two successful complaints. little knowing exactly the opposite is true. Another thing They only allow 10 digit telephone numbers. If you are not in South Africa, don't bother to complain. I had to insert a **** number for this review to be accepted.
Helpful (0)
Replies (3)0
Replies (3)
Hellopeter's replyOfficial
21 Apr 2023, 14:24Hi Johan. Thanks for sharing your concerns with us. Hellopeter provides a platform for you to engage with the business directly. All you needed to do was respond to Woodford's reply to you, asking them to resend the email address so that you could view it. Please see the response that we post privately, where we've provided the information for you. Then, with regards to the ten digit telephone number field, we apologise for the inconvenience, our developers are working on some site and functionality design and changes at the moment. Please bear in mind that anytime you need any assistance with anything pertaining to our platform, please email our admin team directly, and they'll be happy to help you. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply21 Apr 2023, 14:24
Official
Hi Johan. Thanks for sharing your concerns with us. Hellopeter provides a platform for you to engage with the business directly. All you needed to do was respond to Woodford's reply to you, asking them to resend the email address so that you could view it. Please see the response that we post privately, where we've provided the information for you. Then, with regards to the ten digit telephone number field, we apologise for the inconvenience, our developers are working on some site and functionality design and changes at the moment. Please bear in mind that anytime you need any assistance with anything pertaining to our platform, please email our admin team directly, and they'll be happy to help you. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's replyOfficial
21 Apr 2023, 14:26Hi Johan. 'You may email *** for this matter to be resolved for you '.
And for future reference, please email *** for any assistance with the site. Kind regards, the Hellopeter Team
And for future reference, please email *** for any assistance with the site. Kind regards, the Hellopeter Team
Best regards,
Hellopeter's reply21 Apr 2023, 14:26
Official
Hi Johan. 'You may email *** for this matter to be resolved for you '.
And for future reference, please email *** for any assistance with the site. Kind regards, the Hellopeter Team
And for future reference, please email *** for any assistance with the site. Kind regards, the Hellopeter Team
Best regards,
JS
Johan S's updateReviewer Update
21 Apr 2023, 14:37I really appreciate your effort to resolve this but if you have a look at their reply, there is no address to write to. That is exactly the point.
I also understand and agree that you do not want to host a feud between a consumer and a supplier which was not the case here at all. I am not even cross. I do not know them well and simply wanted to rent a car. It illustrated that Woodford customer care is a "cut and paste automatic reply" job. There is no customer care. I wanted other people hiring cars to know and Hellopeter is where consumers can check a supplier.
I also understand and agree that you do not want to host a feud between a consumer and a supplier which was not the case here at all. I am not even cross. I do not know them well and simply wanted to rent a car. It illustrated that Woodford customer care is a "cut and paste automatic reply" job. There is no customer care. I wanted other people hiring cars to know and Hellopeter is where consumers can check a supplier.
JS
Johan S's update21 Apr 2023, 14:37
Reviewer Update
I really appreciate your effort to resolve this but if you have a look at their reply, there is no address to write to. That is exactly the point.
I also understand and agree that you do not want to host a feud between a consumer and a supplier which was not the case here at all. I am not even cross. I do not know them well and simply wanted to rent a car. It illustrated that Woodford customer care is a "cut and paste automatic reply" job. There is no customer care. I wanted other people hiring cars to know and Hellopeter is where consumers can check a supplier.
I also understand and agree that you do not want to host a feud between a consumer and a supplier which was not the case here at all. I am not even cross. I do not know them well and simply wanted to rent a car. It illustrated that Woodford customer care is a "cut and paste automatic reply" job. There is no customer care. I wanted other people hiring cars to know and Hellopeter is where consumers can check a supplier.