AB
Alexia B
1 reviews | Active since Sept 2012
07 Oct 2024, 13:02
Hello Peter - are you scheming with MY DEBT HERO?
<div>Hello Peter is not allowing me to write a review about My Debt Hero, and keep deleting my reviews, even though there is no sensitive information, no foul language, no personal phone numbers, no surnames, nothing that goes against rules, but they merely just keep deleting my reviews with no explanation?
Please tell me if you are working with this company and therefore not posting any of my reviews?</div>
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Replies (2)
Hellopeter's replyOfficial
08 Oct 2024, 12:32Hi there, Alexia,
Thanks for reaching out!
We can confidently say we do not take down reviews for this or any other business on our platform. Hellopeter.com doesn't screen reviews before publishing them. This is to ensure we remain independent and transparent as South Africa's number one trusted online review platform. Reviews considered inappropriate or in breach of our content guidelines are reported to us directly on the platform.
We've looked at the reviews you're talking about, and they were defamatory (going against our content guideline) and so removed, and an email was sent to you.
We understand your frustration and want your review to stay up just as much as you do. However, we're responsible for the content posted on our site and also want to protect you from any legal issues that may arise from using libel or defamatory language, which is why this sort of review has to be deleted.
When writing your review, it's important to write factually and detail your actual experience without using any terms that could be considered derogatory/defamatory, etc., unless there is an actual court ruling against the business confirming this. We would really love to have your review on our platform, so you are welcome to resubmit it to conform to our content guidelines.
We hope this helps!
Thanks for reaching out!
We can confidently say we do not take down reviews for this or any other business on our platform. Hellopeter.com doesn't screen reviews before publishing them. This is to ensure we remain independent and transparent as South Africa's number one trusted online review platform. Reviews considered inappropriate or in breach of our content guidelines are reported to us directly on the platform.
We've looked at the reviews you're talking about, and they were defamatory (going against our content guideline) and so removed, and an email was sent to you.
We understand your frustration and want your review to stay up just as much as you do. However, we're responsible for the content posted on our site and also want to protect you from any legal issues that may arise from using libel or defamatory language, which is why this sort of review has to be deleted.
When writing your review, it's important to write factually and detail your actual experience without using any terms that could be considered derogatory/defamatory, etc., unless there is an actual court ruling against the business confirming this. We would really love to have your review on our platform, so you are welcome to resubmit it to conform to our content guidelines.
We hope this helps!
Hellopeter's reply08 Oct 2024, 12:32
Official
Hi there, Alexia,
Thanks for reaching out!
We can confidently say we do not take down reviews for this or any other business on our platform. Hellopeter.com doesn't screen reviews before publishing them. This is to ensure we remain independent and transparent as South Africa's number one trusted online review platform. Reviews considered inappropriate or in breach of our content guidelines are reported to us directly on the platform.
We've looked at the reviews you're talking about, and they were defamatory (going against our content guideline) and so removed, and an email was sent to you.
We understand your frustration and want your review to stay up just as much as you do. However, we're responsible for the content posted on our site and also want to protect you from any legal issues that may arise from using libel or defamatory language, which is why this sort of review has to be deleted.
When writing your review, it's important to write factually and detail your actual experience without using any terms that could be considered derogatory/defamatory, etc., unless there is an actual court ruling against the business confirming this. We would really love to have your review on our platform, so you are welcome to resubmit it to conform to our content guidelines.
We hope this helps!
Thanks for reaching out!
We can confidently say we do not take down reviews for this or any other business on our platform. Hellopeter.com doesn't screen reviews before publishing them. This is to ensure we remain independent and transparent as South Africa's number one trusted online review platform. Reviews considered inappropriate or in breach of our content guidelines are reported to us directly on the platform.
We've looked at the reviews you're talking about, and they were defamatory (going against our content guideline) and so removed, and an email was sent to you.
We understand your frustration and want your review to stay up just as much as you do. However, we're responsible for the content posted on our site and also want to protect you from any legal issues that may arise from using libel or defamatory language, which is why this sort of review has to be deleted.
When writing your review, it's important to write factually and detail your actual experience without using any terms that could be considered derogatory/defamatory, etc., unless there is an actual court ruling against the business confirming this. We would really love to have your review on our platform, so you are welcome to resubmit it to conform to our content guidelines.
We hope this helps!
AB
Alexia B's updateReviewer Update
08 Oct 2024, 12:42You only emailed me on the 1st review that was removed (giving reason as surname was posted, hence removed), on the 2nd nor 3rd there was no reason given, please highlight which portion of my review goes against your guidelines in the 2nd and 3rd review about "MY DEBT HERO"?
AB
Alexia B's update08 Oct 2024, 12:42
Reviewer Update
You only emailed me on the 1st review that was removed (giving reason as surname was posted, hence removed), on the 2nd nor 3rd there was no reason given, please highlight which portion of my review goes against your guidelines in the 2nd and 3rd review about "MY DEBT HERO"?