Hi Zahira,
Sorry to hear about this negative experience! Hellopeter.com doesn't screen reviews before publishing them. This is to ensure we remain independent and transparent as South Africa's number one trusted online review platform. Reviews considered inappropriate or in breach of our content guidelines must be reported to us directly on the platform.
Perhaps your review was reported to us.
To prevent reviews from being removed, we suggest you take a look at our content guidelines (6.1 onwards) to see what is accepted from a content perspective: https://www.hellopeter.com/legal/legal#section6. We also wrote a blog with guidance on what to exclude from your reviews: https://blog.hellopeter.com/reviewer-insights/10-hellopeter-guidelines-you-need-to-know-before-posting-a-review.
Perhaps try publishing your review again, but keep in mind to write factually and detail your actual experience without using any terms that could be considered derogatory/defamatory, etc. We would really love to have your review on our platform, so you are welcome to resubmit it.
We hope this helps!