Get you stuff together HP, you're better than this

I reached out to HelloPeter to ask for ways to proceed with a consumer complaint if the company was not responding (only promising to respond). I had heard of the National Consumer Commission and was looking to be referred to another body, for instance SAVRALA. HelloPeter made no such recommendation and I had to figure out that other mediating bodies exist through my own Googling.

Instead, HelloPeter responded to my query with a form letter addressed to a misspelling of my name. They also didn't sign their email with a name. You would think a company that hosts this kind of exchange would be aware of how disrespectful it comes off to receive emails to a wrong name, especially when you have an incredibly common name like Nicholas.