HC
Henk C
1 reviews | Active since Feb 2011
02 Apr 2026, 10:09
FNB buying out any bad publicity and sidestepping Complaints
Seems now banks like FNB can squash complaints by sending generic "private responses" to clients of "We will contact you in 5 days" or "call our call center". What is the sense of having a Hellopeter platform then.
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Hellopeter's replyOfficial
07 Apr 2026, 08:52Hi Henk,
Thank you for sharing your concerns with us. We completely understand and empathise with your frustration.
However, please remember that most reviews require some kind of investigation before a more comprehensive response can be given.
Many businesses respond with a generic response to acknowledge your review, and then once more information is available, they will update their response or contact you directly.
If you’re not happy with their response or lack of response, remember that you can add feedback on your initial review to let them know.
We sincerely hope that your issue with them is resolved soon.
Thank you for understanding, and good luck.
Thank you for sharing your concerns with us. We completely understand and empathise with your frustration.
However, please remember that most reviews require some kind of investigation before a more comprehensive response can be given.
Many businesses respond with a generic response to acknowledge your review, and then once more information is available, they will update their response or contact you directly.
If you’re not happy with their response or lack of response, remember that you can add feedback on your initial review to let them know.
We sincerely hope that your issue with them is resolved soon.
Thank you for understanding, and good luck.
Hellopeter's reply07 Apr 2026, 08:52
Official
Hi Henk,
Thank you for sharing your concerns with us. We completely understand and empathise with your frustration.
However, please remember that most reviews require some kind of investigation before a more comprehensive response can be given.
Many businesses respond with a generic response to acknowledge your review, and then once more information is available, they will update their response or contact you directly.
If you’re not happy with their response or lack of response, remember that you can add feedback on your initial review to let them know.
We sincerely hope that your issue with them is resolved soon.
Thank you for understanding, and good luck.
Thank you for sharing your concerns with us. We completely understand and empathise with your frustration.
However, please remember that most reviews require some kind of investigation before a more comprehensive response can be given.
Many businesses respond with a generic response to acknowledge your review, and then once more information is available, they will update their response or contact you directly.
If you’re not happy with their response or lack of response, remember that you can add feedback on your initial review to let them know.
We sincerely hope that your issue with them is resolved soon.
Thank you for understanding, and good luck.