MB
Mieke B
1 reviews | Active since Feb 2012
18 Dec 2018, 11:29
FALSE REPLIES
Hellopeter is allowing Vodacom to manipulate its systems to give the appearance that Vodacom is a customer friendly company when in fact the opposite is true. Every complaint against Vodacom receives an immediate automated reply that states "a consultant will call you". This creates the impression that something is being done and earns Vodacom a big green tick in the "company responds" box. This is undeserved. I have spoken to 10 consultants who all agree my complaint is legitimate but nothing gets done. I strongly believe that Hellopeter should differentiate between those companys who use automated type replies and those that reply in plain language.
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Hellopeter's replyOfficial
18 Dec 2018, 11:40Hellopeter.com acts only as a Gateway between Supplier and Customer. As many reviews require some type of investigation before a comprehensive response can be given, some companies respond to reviews with a standard response as an acknowledgement and then respond to the review again when further details are available. If you aren't happy with their response or lack of response, you are welcome to add additional feedback on your initial review to let them know. Regards, HP
Best regards,
Hellopeter's reply18 Dec 2018, 11:40
Official
Hellopeter.com acts only as a Gateway between Supplier and Customer. As many reviews require some type of investigation before a comprehensive response can be given, some companies respond to reviews with a standard response as an acknowledgement and then respond to the review again when further details are available. If you aren't happy with their response or lack of response, you are welcome to add additional feedback on your initial review to let them know. Regards, HP
Best regards,