Extremely disappointing service and zero accountability

I am deeply dissatisfied with the service I received from Lifestyle Home, and feel compelled to share my experience in hopes of preventing others from facing similar frustrations.

In November 2024, I purchased patio furniture from their store. After completing the purchase, I discovered through their social media channels that a 20% discount promotion was running at the time. Unfortunately, this promotion was not communicated to me during the purchase process, and I was charged the full price.

I promptly contacted customer service and was directed to Mr. Muji, who assured me that the 20% discount would be refunded to me once I provided my banking details. I sent this information via email, but despite multiple follow-ups, Mr. Muji never acknowledged receipt of my emails nor provided any updates or resolutions. This lack of response was incredibly frustrating and unprofessional.

It wasn’t until I took my concerns to Instagram that my issue was finally addressed. My post led to a flood of similar complaints from other customers, many of whom shared their own experiences of poor service, with some even reporting that they never received their orders or refunds. It is extremely concerning that it took public airing of grievances for Lifestyle Home to act on my case.

Ultimately, my order was processed, but only after significant delays and unnecessary stress. The entire experience was marked by a complete lack of communication and customer care. It is unacceptable that a simple refund request took this long to resolve and required public pressure to be acted upon.

I would strongly advise potential customers to think carefully before engaging with this company. The service is not only slow, but also severely lacking in professionalism and accountability.