DStv replies in private only to complaints
A lion's share of the complaints you receive are about DStv. But DStv never replies in public - always privately for the eyes of the individual complainant only. Yet you seem to give them a credit for their response. Yours is a public forum. Complainants stick their necks out to complain in public. And usually the complaint pertains to bad service delivery which is experienced by many. Dstv do not trust themselves to make promises in public, and I think that defeats the object of your service. What can you do about that?
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Hellopeter's replyOfficial
08 Nov 2021, 08:46Hi John. Thanks for sharing your concerns with us. Businesses have the facility to use a private reply as does a customer. The private reply facility is used when replying with personal or confidential information as such information may not be displayed to the public. We understand that this may be frustrating but it's for the protection of our users. Kind regards, The Hellopeter Team
Hellopeter's reply08 Nov 2021, 08:46
Official
Hi John. Thanks for sharing your concerns with us. Businesses have the facility to use a private reply as does a customer. The private reply facility is used when replying with personal or confidential information as such information may not be displayed to the public. We understand that this may be frustrating but it's for the protection of our users. Kind regards, The Hellopeter Team