HM
Hugo M
1 reviews | Active since Feb 2012
11 May 2015, 11:33
Deleting complaints
I complained about Telkom deleting my application for an account via HelloPeter.com. The supplier claims that they are investigating, but I assume that this will fall into the HelloPeter.com blackhole of complaints as so many have before. <br> <br> I then again complained about Telkom staff being unable to assist customers with viewing order progress online (Note that this complaint was NOT about the deleted application). <br> <br> HelloPeter now decided that this complaint was directly linked to my original and promptly deleted my complaint. Indicating that I should use the Client Feedback option....Except for the fact that I am NOT providing FEEDBACK! I am complaining about ANOTHER problem. <br> <br> Either the Hellopeter moderators are trying to cover for their paid members, or do not read the posts?
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Hellopeter's replyOfficial
11 May 2015, 11:48Hello hmcd101,
Your first report was about an order you placed with Telkom where you were informed on contacting them that no application was logged. Your second report relates to the same issue as you say 'So, I finally managed to get an order logged with Telkom after they first took me through the order process and then promptly deleted my order with no explanation. Forcing me to go through the ENTIRE process again. Wasting my money and time. Now I want to track my order progress...'
As both reports relate to your issue of placing the order with Telkom, please use the Customer Feedback facility provided to give your feedback. Regards, Linda
Your first report was about an order you placed with Telkom where you were informed on contacting them that no application was logged. Your second report relates to the same issue as you say 'So, I finally managed to get an order logged with Telkom after they first took me through the order process and then promptly deleted my order with no explanation. Forcing me to go through the ENTIRE process again. Wasting my money and time. Now I want to track my order progress...'
As both reports relate to your issue of placing the order with Telkom, please use the Customer Feedback facility provided to give your feedback. Regards, Linda
Best regards,
Hellopeter's reply11 May 2015, 11:48
Official
Hello hmcd101,
Your first report was about an order you placed with Telkom where you were informed on contacting them that no application was logged. Your second report relates to the same issue as you say 'So, I finally managed to get an order logged with Telkom after they first took me through the order process and then promptly deleted my order with no explanation. Forcing me to go through the ENTIRE process again. Wasting my money and time. Now I want to track my order progress...'
As both reports relate to your issue of placing the order with Telkom, please use the Customer Feedback facility provided to give your feedback. Regards, Linda
Your first report was about an order you placed with Telkom where you were informed on contacting them that no application was logged. Your second report relates to the same issue as you say 'So, I finally managed to get an order logged with Telkom after they first took me through the order process and then promptly deleted my order with no explanation. Forcing me to go through the ENTIRE process again. Wasting my money and time. Now I want to track my order progress...'
As both reports relate to your issue of placing the order with Telkom, please use the Customer Feedback facility provided to give your feedback. Regards, Linda
Best regards,