CM
Charmaine M
1 reviews | Active since Apr 2024
14 Mar 2025, 08:54
Constructive Feedback
It's very frustrating to receive a friendly message from yourselves indicating that the company I'm complaining about has rep****. It's a bot reply. It would be more beneficial to receive a message indicating that the problem has been resolved. I've sent about 5 messages to Vodacom Received their standard bot reply and never an actual follow up from Vodacom.
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Hellopeter's replyOfficial
17 Mar 2025, 12:54Hi there, Charmaine. Thanks for reaching out. While Hellopeter notifies you when a business responds to your review, the content of their response is entirely up to them – we don’t create replies on their behalf.
We understand how frustrating automated responses can be, and we always encourage businesses to engage meaningfully with their customers. If you haven’t received a resolution yet, you might want to follow up directly with Vodacom.
Let us know if we can assist in any other way!
We understand how frustrating automated responses can be, and we always encourage businesses to engage meaningfully with their customers. If you haven’t received a resolution yet, you might want to follow up directly with Vodacom.
Let us know if we can assist in any other way!
Best regards,
Hellopeter's reply17 Mar 2025, 12:54
Official
Hi there, Charmaine. Thanks for reaching out. While Hellopeter notifies you when a business responds to your review, the content of their response is entirely up to them – we don’t create replies on their behalf.
We understand how frustrating automated responses can be, and we always encourage businesses to engage meaningfully with their customers. If you haven’t received a resolution yet, you might want to follow up directly with Vodacom.
Let us know if we can assist in any other way!
We understand how frustrating automated responses can be, and we always encourage businesses to engage meaningfully with their customers. If you haven’t received a resolution yet, you might want to follow up directly with Vodacom.
Let us know if we can assist in any other way!
Best regards,