NM
Nolukhanyo M

1 reviews | Active since Oct 2024

11 Oct 2024, 13:56

Complaint about Car insurance (One Plan Insurance)

<div>I'm Nolukhanyo Mazamiso, I would like your office to assist me with my Car insurance which is One Plan insurance. On the 14th of June 2024 I was involved in car accident. I was driving my car. When I was driving I don't know that happen the suddenly fly to the fence and jumped into the dam. I phoned my insurance which is One plan and report the matter then insurance responded that I must find a Towing company on myself then they stated that they will pay me. So after their investigation they rejected to pay damage car also they refused to pay the amount that I paid for Towing company. Since 2021 paying this insurance. This is my first time involved in car accident. I hope my request will be taken into consideration.

Thank you N.Mazamiso***) Email address: ***</div>

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Replies (1)
Hellopeter
Hellopeter's reply14 Oct 2024, 13:17
Official
Hi Nolukhanyo,

Thanks so much for reaching out. We're so sorry to hear about your frustrating experience with One Plan Insurance! Hellopeter acts only as a gateway between supplier and customer regarding customer service issues. We do not comment or respond on behalf of a company, nor do we undertake to resolve your issue on your behalf.

However, that's why we have our platform, hellopeter.com. May we suggest going onto our website and writing a review about your experience so that it will be seen by One Plan Insurance, their management and other customers? 

Our website is the best platform for companies and consumers to engage on. It could also assist others with the same or similar issues.

Here's how to write your review: 

1. If you haven't already done so, you'll need to register on our website: www.hellopeter.com/register. If you have, you can simply log in.

2. After you've signed in, you'll see at the top of the page a button that says "Write a review", click on this, and you'll be taken onto the page: https://www.hellopeter.com/write-a-review

3. You'll put in the company's name, what industry they're in, your star rating, and your written review of your experience. 

Good luck, and we hope you get your issue resolved speedily!