BAD SERVICE

I recieved such horrible service at the Nelspruit branch this evening, after my card declined but debited from my account the cashier just stood there and looked at me without saying anything i had to ask the lady to call someone in management to come and assist us, how long where we supposed to stand there just looking at each other was i the 1 supposed to come up with a solution for her. After the long wait she finally calls for assistance like i had not recieved enough bad service the manager at hand also gave me her fair share of being rude telling me i need to fetch my statement from the bank, i offered to email it immediately and she refused telling me it wont help, and the 1 from the bank will help?? Is it not the same thing. Im so annoyed before i even left this lady was already unpacking the goods from my bag. So im standing there no money and no goods recieved

Im ok with that but that is not the service i had expected im so disappointed and angry