Poor customer service and bad attitude

I've just had a Bad encounter with doctor Sindabe who refused to prescribe medication based on a declined request I had on the 22nd of last month.I have similar symptoms because of the environment I work in I was out of town last month I ended up paying out of my own pocket as there were no doctors under momentum network in the small town I was in. Now it's Sunday morning she's insisted I see A GP. What is the point of me paying momentum monthly if everytime I make a request I have to be sent form Pilar to post and not getting any medical attention or mediation.