Hello dr and Capitec ***** benefits to paying employees

I'm very sick ... Been suffering from last night, had a problem with breathing as my throat seems swollen. The headache was pounding so bad ...I couldn't sleep. I only managed to sleep around 7am and my brother woke me around 9am so that he can take me to the dr. When we got at the dr I was advised to call hello Dr for authorisation purposes. That was around 11:12am, it's now 13:23pm still no call from the hello dr team. My joints are very painful and my breathing is very heavy and it's uncomfortable on my chest area. I slept and woke up to no call, so I took matters in my own hands and callee the hello dr team for clarity for the long wait. I was told my matter will be escalated to the team leader and I should keep my phone close. I did as adviced. I kept my phone close .... Then I received a text from the team informing me about my call being rescheduled.. I'm not feeling ok, I'm dizzy ... My head is pounding on all sides... When I breath is painful... Seems like we paying for nothing as the service I'm receiving is just the same as being at the clinic. The so called bad service benefits our employer puts us through just for a mere medical consultation. 🚮🚮🚮Hello dr is *******