Reception Staff Need Immediate Customer Service Training

I am extremely disappointed with the way the reception ladies at the front desk treat people entering the clinic. They have absolutely no manner of speaking to patients and often speak to people as if they are dogs. It is disrespectful, unprofessional, and completely unacceptable in a healthcare environment where people may already be feeling vulnerable or stressed.

The only reason I continue returning to this clinic is because the sisters and medical staff assisting patients are incredibly caring, compassionate, and professional. Their kindness is what keeps me coming back.

Unfortunately, the reception staff are creating a very negative first impression and are damaging the clinic's reputation. If this attitude continues, they could very well be the reason patients choose not to return in the future. I sincerely hope management addresses this issue, as the caring work of the medical staff is being overshadowed by the poor treatment patients receive at reception.