Terrible customer service

Three weeks!!

I went to a gp on their list to get authorisation to see a specialist. That is where the problems started.

Specialist would not claim from insurance themselves so I had to pay.

I then submitted all the forms they required to claim the money back.

They then stated that the could not track my membership with the info provided, how hard is it to open a attachment!!!

I then resent all the details in the body of the mail. After a week of no response I followed up.

They then stated that all is in order and they need my id and a bank statement to make payment.

I sent this the same day. Another week no response!

I followed up again. They then stated they never received the documents, I have the email to prove I sent it, but I sent it again the same day.

Again no response!

I phoned them 3 weeks after the initial claim was submitted. Consultant said everything was approved and put me on hold to check with finance when they will make payment. After 10 min on hold he said they are not answering and asked that I keep holding the line.

After almost 20min on hold he dropped the line. I tried phoning back twice, but line says they are unavailable!

Utter trash!!!

Not even the private sector in this country is even decent anymore!