Health4me
Unclaimed Business
|3|11 Reviews (last 12 months)|This business does not respond to reviews
Health4me
Unclaimed Business
|3
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Health4me delivers a sharply divided experience. Customers who reach a knowledgeable consultant praise agents by name for friendly, patient and clear explanations of plan benefits, with queries resolved on the first call. Frustration centres on chronic medication cover, where members report formulary exclusions, unavailable medicines and out of pocket costs that contradict what was promised at sign up. Others cite unanswered WhatsApp enquiries, slow authorisation for optometry, premiums debited after written cancellation confirmation, and managers who fail to follow up on refund disputes.
Performance(last 12 months):
Trustindex Rating
3.7NPS Score
-40Unlikely
TrustIndex
3.7
NPS Score
-40
Recommended: Unlikely
Review Distribution
3|11 Reviews
Oct '25 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cornelia M
1 reviews | Active since Oct 2023
30 Jul 2026, 20:57
I have received my c...
I have received my chronic medication but I was supposed to pay for the other one as the do not cover as per the chronic Formular
Helpful (0)
|Replies (0)CM
Cornelia M
1 reviews | Active since Oct 2023
30 Jul 2026, 20:57
I have received my c...
I have received my chronic medication but I was supposed to pay for the other one as the do not cover as per the chronic Formular
0
Replies (0)AP
Angelique P
1 reviews | Active since Feb 2021
8 Jun 2026, 10:38
Qiniso Msani very helpful
Qiniso Msani very helpful and keeps communicating and explaining every step of the way. we are very happy with the services received.
Helpful (0)
|Replies (0)AP
Angelique P
1 reviews | Active since Feb 2021
8 Jun 2026, 10:38
Qiniso Msani very helpful
Qiniso Msani very helpful and keeps communicating and explaining every step of the way. we are very happy with the services received.
0
Replies (0)RM
Ronel M
1 reviews | Active since Aug 2025
1 May 2026, 14:45
Cancellation Confirmed In Writing, But Debit Order Deducted Again
I cancelled my health insurance policy and received written confirmation that the final premium deduction would be on 31 March 2026. Despite this clear written confirmation, another premium was deducted from my bank account on 30 April 2026. This is unacceptable. I expect an immediate refund of the incorrect deduction and confirmation that no further debits will occur. I have all written proof of the cancellation and the confirmation of the final debit date. Please resolve this urgently.
Helpful (0)
|Replies (0)RM
Ronel M
1 reviews | Active since Aug 2025
1 May 2026, 14:45
Cancellation Confirmed In Writing, But Debit Order Deducted Again
I cancelled my health insurance policy and received written confirmation that the final premium deduction would be on 31 March 2026. Despite this clear written confirmation, another premium was deducted from my bank account on 30 April 2026. This is unacceptable. I expect an immediate refund of the incorrect deduction and confirmation that no further debits will occur. I have all written proof of the cancellation and the confirmation of the final debit date. Please resolve this urgently.
0
Replies (0)L
Lungelwa
1 reviews | Active since Oct 2024
13 Apr 2026, 14:54
The operator was mor...
The operator was more willing to help me through everything that I would like to understand in a clear manner besides of what I was asking for, he really helped a lot, he knows how to sell the products 😊
Helpful (0)
|Replies (0)L
Lungelwa
1 reviews | Active since Oct 2024
13 Apr 2026, 14:54
The operator was mor...
The operator was more willing to help me through everything that I would like to understand in a clear manner besides of what I was asking for, he really helped a lot, he knows how to sell the products 😊
0
Replies (0)A
AN
Abigail N
1 reviews | Active since Apr 2011
6 Mar 2026, 14:32
Momentum Bloom Health4Me After Sales Service Non Existent!
A few months ago, I did all my homework before finally settling on a Health Insurance Policy with Momentum Bloom Health4Me because I was assured that amongst other things, my chronic medication would be covered. The waiting period for obtaining my chronic medication is finally over and horror of horrors, there’s a problem with obtaining two of my chronic medications through them. The one they don’t have and the other I’ve got to pay for from my own pocket! I tried to address this matter directly with Momentum Bloom Health4Me and have yet to speak to a competent consultant who can resolve this matter before I need to refill my prescription. It’s not right that I have to pay for my medication out of my pocket because before I took out the policy I was assured that I would get the medication I needed because the condition was covered. Now it’s a different story! It’s also not right that the other medication is just not available and there apparently isn’t a replacement. It’s also not right that their call centre agents are seemingly *********** and cannot correct this matter! So now I must pay my monthly premium as well as fork out additional money for my medication!
Helpful (0)
|Replies (0)AN
Abigail N
1 reviews | Active since Apr 2011
6 Mar 2026, 14:32
Momentum Bloom Health4Me After Sales Service Non Existent!
A few months ago, I did all my homework before finally settling on a Health Insurance Policy with Momentum Bloom Health4Me because I was assured that amongst other things, my chronic medication would be covered. The waiting period for obtaining my chronic medication is finally over and horror of horrors, there’s a problem with obtaining two of my chronic medications through them. The one they don’t have and the other I’ve got to pay for from my own pocket! I tried to address this matter directly with Momentum Bloom Health4Me and have yet to speak to a competent consultant who can resolve this matter before I need to refill my prescription. It’s not right that I have to pay for my medication out of my pocket because before I took out the policy I was assured that I would get the medication I needed because the condition was covered. Now it’s a different story! It’s also not right that the other medication is just not available and there apparently isn’t a replacement. It’s also not right that their call centre agents are seemingly *********** and cannot correct this matter! So now I must pay my monthly premium as well as fork out additional money for my medication!
0
Replies (0)LA
CS
Christelle S
1 reviews | Active since Dec 2018
3 Feb 2026, 19:42
Poor Business Ethics and Blatant Lies
I was **** to by different consultants after making an inquiry about benefits. A manager listened to the calls and condoned the lies ans tried to convince me why I should accept the lies from the consultants as well. Apparently their internal policies excuse the poorly trained staff and work ethic. Any way... I am pregnant and have been fighting for weeks to be fully refunded. The manager does not EVEN have the decency to contact me with an update. Momentum should really look into the quality of its staff and training. Absolutely terrible service. I encourage evey person who has been **** to by this entity to lodge a complaint with the insurance ombud.
Helpful (0)
|Replies (1)CS
Christelle S
1 reviews | Active since Dec 2018
3 Feb 2026, 19:42
Poor Business Ethics and Blatant Lies
I was **** to by different consultants after making an inquiry about benefits. A manager listened to the calls and condoned the lies ans tried to convince me why I should accept the lies from the consultants as well. Apparently their internal policies excuse the poorly trained staff and work ethic. Any way... I am pregnant and have been fighting for weeks to be fully refunded. The manager does not EVEN have the decency to contact me with an update. Momentum should really look into the quality of its staff and training. Absolutely terrible service. I encourage evey person who has been **** to by this entity to lodge a complaint with the insurance ombud.
0
Replies (1)