PatheticMomentumHelath4Me. REFUND NOT PAID AFTER 11 DAYS!!!!!

My medical aid covers R1200 for seeing a specialist for my child. I went to a pediatrician on the 20th February 2024 and then they asked to a Co payment saying that momentum health 4me only covers half. I then paid in the difference and called momentum and they advised I can claim the monies back all I needed to send was the proof of the payment the invoice, copy of my ID and confirmation letter from the bank for them to pay the monies into. I sent all of this on the 20th of February and today's the 6th of March and I am still waiting on my refund. How pathetic is this people. I called on Saturday the 2nd March and they advised they escalating for the payment to be paid and I called yesterday and the phone went off on their side and still they didn't even bother to call me back because I have airtime so it wasn't on my end.