Accepted claim. No payment

On the 7th of September we submitted a claim. On the 8th Healthbridge gave a response Validated by medical aid and that R3700 was accepted. No payment was done by Discovery. Discovery said Smart Plan only pays one specific medical aid. I phone Healthbridge Their responded that they no there is a problem, they are working on it but cant say how long it is going to take. How long does the client need to wait for her glasses?! Healthbridge gave us a wrong response and now the practice and client need to wait?