Terrible service and *********** staff

Good day I am Really frustrated🙄 by *********** staff at the haval parts division. There was a tall Indian chap that sits by the counter I think his name was deveshan I went to haval to purchase a set of white headlight globes for my jolion I reach there the guy looks at me in a daze looks goofed up and said yes they do have stock of them I again specified to him I need the white globes which comes oem on certain models again I asked the guy are u sure it's white and not the yellow globes he said yes it's a clear white globe I opted to pay for them with my fleet business card he then says they not allowed to use the card there I have to go to the service department to open a job card I reach the service department the service advisor says they both use the same machine why did they say they don't take the card so I paid for the globes the service advisor says they very busy today they cannot fit the globes on they staff is very busy so I said no problem I'll fit them on myself the service advisor waited for the parts division to book the item to them and then invoice me I had told them multiple times I need a white headlight globes which they kept on saying yes it's correct so I ended of paying for the item which was R340 for 2 h7 globes I went back the guy just gave me the globes again I asked the guy are u sure u giving me the right globes he said yes so I went to my vehicle to fit the globes on I fitted them on only to find out that it's a cheap yellow h7 globe noting that I went to haval for white headlight globes if I wanted a yellow light I could get the globes for R50 both but I paid for white good quality globes hence the price so I went back into the parts division and told the guy the globes are yellow not the white that I wanted and paid so much for he then finally registers in his mind what I was saying then he just says that's the only. Globes they have, sitting at his desk dazed and looking lost and lazy then I asked can u get me the white globes he says that's the only ones they keep no apologies nothing just a frustrating attitude that u don't even want to assist a customer this guy was really just frustrating me by his attitude and so unprofessional. what I fail to understand is that nmi is a very big up class dealership selling cars and parts but there is staff who don't really know what they selling to customers and have that don't care attitude to satisfy a customers needs further more the guy gives me a run around to go an wait for a job card to be open made me wait for over an hour there as they were busy at the service area and to think that these new vehicles are coming from factory with white gloves so what happens in the event if a customer who has a half of a million rand vehicle and one headlight globe burns out does the customer have to put a cheap yellow globe and drive with one white one yellow which doesn't really make sense to me this guy no 1 he made me waste my money and ripped me off for cheap Chinese yellow globes. 2 I opted to change the globes as the factory globes are not very good it's really upsetting and to get terrible customer service really makes a customer upset really haval should have well trained staff that knows what they are selling and to be more interested in helping customers and have better product knowledge as for a simple thing which is a headlight globe nothing to intricate or rare item and also better customer service skills my vehicle was purchased from haval umhlanga I have done everything at the dealership paying the high amounts for good quality parts and good service but it really makes me feel to really change my dealership due to the poor service from staff I will like to know what's going to be the way forward from this as I need the correct headlight globes in white.

Thank you Kind Regards

ZACK ALLY A-LINE WHEELS DURBAN