WOSRT CUSTOMER SERVICE EXPERIENCE AT HAVAIANAS CAVENDISH SQUARE

Dear Angela,

I am yet to receive a responds?

Please advise?

Kind Regards Corbin Oliver

On 17 Feb 2020 17:31, "corbin oliver" <***> wrote: Dear Angela

I trust this email finds you well.

Firstly, I would like to note that I have received the WORST customer service today - at Havaianas Cavendish Sqaure!!!

The customer service I received today was pathetic! I have never came across such an experience in my entire life as a customer in a retail shop, especially at a place such as HAVAIANAS!

Secondly, I have never came across such *********** staff that I had to painfully deal with today not to mention they call themselves management (AYESHA ISAACS) *** / (JODIE) *** - I had the WORST experience having to deal with these (2) staff members at Havaianas respectively!

- AYESHA ISAACS: I came to AYESHA requesting an exchange on a pair of scandals (Frozen) that I purchased at Havaianas Cavendish Sqaure during the month of January 2020 for my 5 year old daughter that has broken and caused her to fall and even damaged the sandals more.

Blatantly, I was told that it was negligence on my side, which I clearly stated that it was unfair of them to make this consumptions without having any proof. Thus, I was repeatedly told that they will not exchanged the sandals - even though I had proof of purchase and that according to their proof of purchase that they will at any time replace damages sandals even in (6) months times from date that the sale was made! AYESHA ISAACS refused to exchanged the sandals even though I threatened hat I will escalate this query to HELLO PETER, CONSUMER PROTECTION ACT as well as CAVENDISH SQUARE CENTRE MANAGEMENT! Yet she refused to exchanged it, rather, she called their customer consultant (JODIE) who also refused to refund the sandals!

Thirdly, I would have expected both these Havaianas staff members to assist me in exchanging the sandals as per their proof of payment receipt, and as per the Consumer Protection ACT, or even as per the fact that I am a client in Cavendish Sqaure for 10 - 12 years already and Havaianas is a tenant inside Cavendish Sqaure. NB; I myself worked inside Cavendish Sqaure for 5 full years, I know all to well of customer service and how to relate and assist a client in Cavendish Sqaure.

Lastly, I have now already escalate my displeasure at Havaianas Cavendish Sqaure to Center Management in Cavendish Sqaure, hence I am now sending this complain to the management at Havaianas (I want this correspondence to be escalated to the regional manager at Havaianas) and please note, I do expect a call from them, as well as confirmation that my scandals will be exchanged with immediate effect! Or my next step after this correspondence will be to upload this information and my experience on HELLO PETER, AND THEN GO DIRECTLY TO THE CPA OFFICE.

I am looking forward to your immediate response and assistance.

Kind Regards Corbin Oliver ***