NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Havaianas South Africa
How is Havaianas South Africa rated on Hellopeter?
Hellopeter has tracked Havaianas South Africa across 120 reviews. Havaianas South Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Havaianas South Africa? Write a review to help others decide.
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
Havaianas disappointed customer ***
Havaianas South Africa, placed online order for 5 pairs of havaianas last week upon realising no feedback on my order I decided to send an email to my disappointment I received a response that they out of stock on one pair which they gave me option to change. I agree on the swop thought my problem are over then I received another email also another pair out of stock. My question is why do u advertise stuff you don't have and inconvenience us the customer and wast out time. This we I should be receiving my order as u stated 4 to 7 days but instead I have to cancel one pair and wait till maybe next week to get my order making a waiting period of over 10days. Very disappointed at the unprofessional way of you guys doing business.
1 reviews | Active since Dec 2024
Havaianas disappointed customer ***
Havaianas South Africa, placed online order for 5 pairs of havaianas last week upon realising no feedback on my order I decided to send an email to my disappointment I received a response that they out of stock on one pair which they gave me option to change. I agree on the swop thought my problem are over then I received another email also another pair out of stock. My question is why do u advertise stuff you don't have and inconvenience us the customer and wast out time. This we I should be receiving my order as u stated 4 to 7 days but instead I have to cancel one pair and wait till maybe next week to get my order making a waiting period of over 10days. Very disappointed at the unprofessional way of you guys doing business.
1 reviews | Active since Oct 2025
Worse Customer Service at Canal Walk Havaians
On 30 November I bought 3 kids Havaians online (2 for girls and 1 for boy) unfortunately when I got the order the boy did not fit so I wrote an email to request an exchange. I was given a choice for collection or take to store and I choose Canal Walk Havaians but when I got there I was helped by this lady with the worst attitude telling me I can’t exchange because I bought my item online prices are not there same and she was telling me the size I was looking for which is a 2 they don’t sell in store for shoe I was asking for but online they did so I told her I will pay the difference( she knew I will report this and she said she was going to do a favour and call someone so that they can give it to me on the same prices). Please teach your staff not to talk back to Customers and have the best customer service. By the way she ended up giving me shoes she told me they were a return from another customer( I was not happy with those shoes but I was just tired of here attitude) All of this happened on 6 Dec. She might have underestimated me but I used my money to buy there, I did not borrow money from her. Worst customer experience ever
1 reviews | Active since Oct 2025
Worse Customer Service at Canal Walk Havaians
On 30 November I bought 3 kids Havaians online (2 for girls and 1 for boy) unfortunately when I got the order the boy did not fit so I wrote an email to request an exchange. I was given a choice for collection or take to store and I choose Canal Walk Havaians but when I got there I was helped by this lady with the worst attitude telling me I can’t exchange because I bought my item online prices are not there same and she was telling me the size I was looking for which is a 2 they don’t sell in store for shoe I was asking for but online they did so I told her I will pay the difference( she knew I will report this and she said she was going to do a favour and call someone so that they can give it to me on the same prices). Please teach your staff not to talk back to Customers and have the best customer service. By the way she ended up giving me shoes she told me they were a return from another customer( I was not happy with those shoes but I was just tired of here attitude) All of this happened on 6 Dec. She might have underestimated me but I used my money to buy there, I did not borrow money from her. Worst customer experience ever