Very Bad Customer Service

<p>Bought a pair of slippers for my child in October 2016, slippers broke and i then took it back.to the store. At the store the Manager then told me that he will assist me in a exchange or refund however he would need the slip and bank statements proving that it was bought with my card. I thought this was strange as most stores just need the slip and they will assiet you. Nevertheless i then went the next day to the bank and got the statement and took it to the store manager in person to speed up the process. Manager then told me he would get back to me within 2 - 5 workings day. 2 weeks past and no calls, i then called back to the store and left a message for him to call me back urgently. A month passed by and still no call back, now i started to get frustrated because why is this taking so long, went back to the store and found out that the Manager was on leave and i should come back in 2-3weeks. </p> <p>Today i called and spoke to the manager and asked why this was taking so long and what will be done to accommodate my lengthy wait and fustration. He then continued to undermine myself and not addressing the situation at hand. He then started to become obnoxious and rude and then just handed the phone to another lady who i never have dealt with and she continued to say that they cannot refund me as the time period is too long since i bought the item last year. .</p> <p> </p> <p>Please can someone assist me please. </p>