The worst possible service

The worst service I’ve ever experienced! The head office (Jodie) committed to send me a replacement strap for my pair of sandals (due to the old one breaking). They keep me waiting for a week, then I’m told that they forgot toinclude the strap on the delivery to JHB and I must wait another week. The “customer care” agent then tells me that they don’t believe that this is bad service. Talk about a non-existent customer focussed culture. Pathetic.