Shocking customer service and no regard for the Consumer Protection Act

<p>Disappointing service and customer relations at your Havaianas store at La Lucia Mall in Durban. I received a pair of Havaianas slops as a gift which I went to go and exchange for a different pair/colour firstly to be told that I could in fact exchange them for any style. The sales representative named SIBAHLE then called her manager (Every 5 mins) as she did not seem to know the store policies at all and clearly has no idea about the CPA - Consumer Protection Act with regards to exchange policies et. SIBAHLE then advised that I could exchange them but only for the same style and colour which is not what I wanted and why I went there in the first place. I decided to bear with her and take the same style but requested a receipt slip (In case they broke and to make use of the 6 month guarantee) which she then refused to give me, CLEARLY in contravention of the CPA! When I questioned as to why she would not give me a slip, I became increasingly frustrated and so she started to raise her voice at me saying she "doesn't know why she decided to come to work today" and then also proceeded to become very emotional in a very crowded and busy store! Myself, friends, and family member have changed Havaianas slops in the past with no hassle, so I'm not quite sure why I was denied a receipt now? Whether the slops were bought by myself or someone else, they were still attached and had the barcode on which should allow me to have my receipt given. Havaianas - Not impressed with how your staff at firstly trained, and secondly how they deal with customers.. Suggest someone picks their service game up. #RantOver</p>