Poor product service

<p>I am a huge havaianas flip flop fan however I'm very disappointed in their product guarantee. There is a six month gaurentee but after that the shoes breaks and there is nothing I can do about it. I have four pairs of which 2 pairs of the 4 broke. I was upset after the first pair broke but then thought it was just my bad luck but after the second pair broke this morning I'm furious. I called havaianas VNA waterfront where I purchased it and they said I should call head office. I did that and spoke to Milanie at Havaianas head office and explained my situation to her. I told her that I am willing to buy a new strap for the shoes but she said they can't help me. Basically I'm sitting with fairly new shoes as I bought it last summer and never wore it for 2 seasons and there is no way they can assist me. I understand that there is only a 6 month gaurentee but what they are doing is not right. I don't want a new pair for free as mine is fairly new, all I want it a new strap for my flip flops of which I will pay for it. There is nothing they can do for me and there is no way I can have it fixed. I think it's bad product service and bad customer relationship that they cannot assist me in any way. I am very disappointed. I spend a lot of money buying their shoes as my entire family has multiple pairs of havaianas. They need to find a way on how to assist their loyal clients.</p>