SA
Seth A

1 reviews | Active since Jan 2023

21 Jan 2023, 13:53

Misleading 6 month warranty

Purchased a pair of shoes at the Rosebank store. Original purchase was on sale. When they broke within the 6 month warranty period the staff insisted I pay the difference between the sales price and normal price to replace them. Why would I want to pay more to replace the same pair of shoes? When I asked for a refund this was denied. When I asked to escalate to a manager this was denied as supposed none are available on a weekend. Staff were rude, unsympathetic and a poor reflection of the brand. Won’t ever purchase your products again!

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