Havaianas Sandals - Poor Quality

I purchased three pairs of Havaianas at R399 each approximately 6 months to date, the Y rubber on the one sandal has snapped. I called Havaianas to enquire about their warranty policy as I had mislaid my receipt; I was informed that I need to contact their head office in Cape Town. I questioned why they had not requested that I bring in the sandals for a visual inspection, noting that I hardly them. I nevertheless called their head office and spoke to the Havaianas customer services consultant, who requested that I forward them pics of the sandal i.e. front, side, under and top pics, which I duly did the same day. A week later I got an email requesting from Havaianas requesting further information; sarcastically the only question Havaianas Customer Services Manager left out was my date of birth. My experience having dealt with Havaianas Head office is that they are they are not confident about their product and ask a number of questions as a means to identify technicalities to waiver themselves from replacing their defective products. Sad but true Havaianas do not stand by the quality of their brand of sandals.