Havaiana Flip Flops BROKEN TWICE

Hi there, as you will see from my complaint to Havaianas South Africa, no-one has even bothered to respond to me. I have sent the below email twice and even called their customer care department and they did not even want to assist me.

I would really not suggest getting this type of shoe/flip flop because as soon as the guarantee is up they tend to break and then they don't pay you back.

Below is my complaint to them and I am still waiting two weeks later with no reply, they haven't even read my email. I wouldn't even rate them one but there was no lower unfortunately.

To whom it may concern I have contacted your customer service on *** today and they have said they cannot assist me as the 6 months guarantee on my shoes are up. I bought a pair of the below flip flops detailed below last year which for some reason broke by my big toe. This pair was replaced this year on 9 February and broke in exactly the same place. I cannot keep replacing a pair of flip flops every 7 – 8 months, is that your shelf life of these specific shoes. I have now had to buy another pair yesterday. Please advise if these flip flops only last 6 months and then break. Customers cannot keep replacing and spending money especially during these financial times.

How do I go about resolving this issue. Havianna is supposed to be a good brand but with the experience I have had and the info I am receiving back from your customer service is NOT acceptable at all.

I look forward to your response.