Disappointing Customer Service

<p>Hi there</p> <p>Very disappointed with the service at your Gateway and La Lucia branches last month !</p> <p>I bought 5 pairs of the sale Havaianas , two for my kids , my husband and myself on the Friday evening . My 2.5 year old wore hers size 23 for the 1st time on the Sunday it was the one with a back strap . Unfortunately when I took them off on Sunday I noticed a tear in the strap , I 1st took it to La Lucia store on the Monday but they had no sizes. On the Wednesday I went thru to Gateway to try to get another pair not a refund , the attitude I received from both the staff members was appalling ! They didn't have any in stock took my details down in the book in store , promised to call me back when they find a size in another store . I still said it didn't have to be a sale item as I will to pay the difference. To date no one has tried to call me , they didn't want to take the sandals back and give me voucher so everyday for the last couple of weeks I am driving with them in booth hoping for a call!</p> <p>This customer care or lack thereof is unacceptable ! I been unable to get anyone on the phone but I have sent a message thru on the Facebook page with , surprise surprise no response!</p>