Delivery and damaged goods

Really disgusted at the service I have received with this store.

Ordered 2 pairs online on 2nd November 2022. I received an email stating that the order will be delivered within 4-7 days.

On 11th November I received an email advising that my order was delivered. Upon making numerous calls to the customer service I was advised that “the order is still at the depot and I had received that email in error and that the order will be delivered within 2 days.

Monday 14th November I called again and was told that my order had been out for delivery on 11th November already and I should receive it within the week.

Today 17th November, I received my order the package was slightly open, the boxes in were open and torn. One of the pairs was the wrong size and damaged.

Yet again I called in to log a return and was told that I will receive a call and a link to log a return…and I’m still waiting.

While tracking my order I had explained so many times that I will not be available at the delivery address after today, and now I have received damaged and wrong items.

How is this fair? After so many calls made to Havaianas customer service